Connect overview

How your team's phone outreach is performing, what to fix, and when calling works best.

Calculated 3 hours ago

Last 30 days

Calls

6,959

No changevs the 30 days before

Connect rate

18.2%

-0.4 pts1,266 connects

Positive outcomes

339

-9%Calls logged with a positive outcome

Dials per connect

5.5

+2%Lower is better

Needs attention

Caller IDs

1 to replace

Plus 2 to watch. These numbers connect well below what the same reps get on other numbers — typically spam-flagged or burnt.

Review caller IDs

Bad numbers in Salesloft

1,015 people

1,033 numbers are invalid, marked wrong, or never connect. Clearing 186 bad mobiles lets Enrich find new ones.

Open number cleanup

Reps

2 below par

Connect rate compared with what others get on the same caller IDs, so reps aren't judged on their numbers.

Compare reps

Best numbers

3,095 people

Have a P1 or P2 number to call first; for 3,375 it isn't their main Phone field.

See best numbers

Weekly calls and connect rate

Last 26 weeks. Hover a week for the numbers.

All-time calls: 44,456
All-time connect rate: 12.5%
Numbers reached: 39.0%

Best time to call

Connect rate by day and hour, in each rep's local time, over the last 180 days. Brighter = more connects per dial.

8am

9am

10am

11am

12pm

1pm

2pm

3pm

4pm

5pm

Mon

Tue

Wed

Thu

Fri

6.5%17.8% under 30 calls

Best slots: Mon 4pm (17.8%) · Tue 4pm (17.6%) · Wed 4pm (17.6%)

When to stop dialling a number

Connect rate by how many times the same number has been dialled (last 12 months).

The amber line is your rule for flagging a number as never connecting (8+ dials, no connect). Change it

Connect rate by phone field

Which Salesloft field the dialled number sits in, last 180 days.

Office / direct

6.8%26,573 calls

Mobile

22.0%16,648 calls

Home

5.2%598 calls

Average across these fields 12.6%

Mobile numbers connect 3.2× as often as office lines — yet 61% of dials go to office lines. The Best numbers page shows who has a better number to call.

What connects turn into

Outcome logged on connected calls in the last 90 days.

Not Interested

26.1%899 calls

Call Back Later

20.2%698 calls

Gatekeeper

14.3%492 calls

Interested

12.8%442 calls

Not the Right Person

10.0%345 calls

Meeting Booked

9.0%310 calls

Referral

5.0%172 calls

Wrong Number

2.7%93 calls

counts as a positive call in Salesloft

Cadences and steps

Last 180 days. Open a cadence to compare its call steps in order — useful for cutting steps that rarely connect.

8 cadences · average connect rate 12.6%

Sort

CadenceCallsConnectsPositiveConnect rate

Connect rate by country dialled

Countries with enough calls to be meaningful.

Netherlands

13.5%2,202 calls

United States

13.1%14,903 calls

Spain

12.8%1,414 calls

Ireland

12.5%1,964 calls

Canada

12.5%2,691 calls

Sweden

12.3%1,104 calls

France

12.3%3,140 calls

United Kingdom

11.9%13,805 calls

Germany

11.7%3,233 calls

All-time team average 12.5%

Numbers on this page are recalculated after every sync (every 4 hours) and when you press Recalculate. Connect settings